Privacy Policy — bgbd Data Protection & Your Rights
At bgbd, protecting the privacy of every Bangladesh player is a core responsibility, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you hold over your own information.
01 Information We Collect
bgbd collects personal data through several channels: directly from you when you register an account, make a deposit, place a bet, contact support, or interact with any feature of the platform; automatically through your use of the platform (device data, IP address, session activity); and in limited circumstances from trusted third-party sources used for identity verification and fraud prevention.
Account Registration Data
When you create a bgbd account, we collect the following information which is required to open and maintain your account:
- Full legal name (as it appears on your Bangladeshi National Identity Card or passport)
- Date of birth (required for mandatory 18+ age verification)
- Bangladesh mobile phone number
- Email address
- Residential address in Bangladesh (city, district, and postal code)
- Username and encrypted password (passwords are never stored in plain text)
- Bangladesh National ID (NID) number — collected at the verification stage
Identity Verification Documents
Before processing your first withdrawal, or when required by our anti-money laundering (AML) procedures, bgbd may request copies of identity documents including your National Identity Card, passport, or a recent utility bill or bank statement confirming your address. These documents are stored securely and used solely for verification purposes.
Financial Transaction Data
- Deposit amounts, dates, and payment method identifiers (e.g., your bKash or Nagad registered number — we do not store full bKash/Nagad PINs)
- Withdrawal requests, amounts, and destination payment account details
- Transaction reference numbers assigned by payment processors
- Running account balance history for AML compliance purposes
Betting & Gaming Activity Data
- All sports bets placed (market, selection, stake, odds, outcome)
- All casino game rounds played (game title, provider, stake, result)
- Bonus offers claimed and wagering progress
- Session start and end times, total session duration
- Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
Technical & Device Data
- IP address and geolocation data derived from it (country and city level)
- Device type, operating system, and browser version
- Unique device identifiers where permitted by your device settings
- Pages visited on bgbd.net, time spent on each page, and navigation paths
- Referring URL (the website or search result that directed you to bgbd)
Communications Data
When you contact bgbd's support team via live chat or email, we retain records of those conversations. This includes the content of your messages, the date and time of contact, and the resolution outcome. These records help bgbd maintain service quality, resolve disputes, and train support staff.
02 How We Use Your Data
bgbd processes personal data only for specific, documented purposes. The table below summarises each processing purpose alongside the legal basis and the categories of data involved.
| Processing Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Opening and managing your bgbd account | Contractual necessity | Registration data, identity documents |
| Age verification (18+ enforcement) | Legal obligation | Date of birth, NID, identity documents |
| Processing deposits and withdrawals | Contractual necessity | Financial transaction data, payment method details |
| Anti-money laundering (AML) compliance | Legal obligation | Transaction history, identity documents, betting activity |
| Fraud detection and prevention | Legitimate interest | Device data, IP address, transaction data, account activity |
| Providing customer support | Contractual necessity | Communications data, account data |
| Delivering personalised bonus offers | Legitimate interest / Consent | Betting activity, deposit history, account preferences |
| Responsible gaming monitoring | Legal obligation / Legitimate interest | Gaming activity, session data, account tool settings |
| Platform analytics and improvement | Legitimate interest | Technical and device data, navigation data |
| Sending account notifications and updates | Contractual necessity | Email address, mobile number |
03 Data Sharing & Third Parties
bgbd does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only with the categories of recipients described below, and only to the extent necessary for the stated purpose.
Game Technology Providers
bgbd integrates games from third-party providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming. These providers receive anonymised session identifiers and stake/result data necessary to operate their games. They do not receive your full name, NID, or payment details. All game providers used by bgbd are bound by data processing agreements that restrict their use of any shared data to game operation purposes only.
Payment Processors
To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, BRAC Bank, and City Bank, bgbd must share transaction data with the relevant payment processor. This includes your registered mobile number (for mobile banking) or account details (for bank transfers), the transaction amount, and a bgbd-generated transaction reference. Payment processors receive only the data required to execute the transaction and are subject to their own privacy policies and applicable Bangladesh banking regulations.
Identity Verification Services
bgbd uses third-party identity verification services to confirm player identity and age. These services may receive copies of your identity documents and cross-reference them against public records or official databases. The verification service processes this data on bgbd's behalf under a data processing agreement and does not retain your data beyond the verification period.
Fraud Prevention and AML Partners
bgbd uses specialist fraud detection and AML compliance technology. These systems may process your IP address, device identifiers, transaction patterns, and account behaviour data to identify suspicious activity. Where required by law or in response to a court order, bgbd may also disclose player data to law enforcement agencies, financial regulators, or sports integrity bodies such as the ICC Anti-Corruption Unit (ACU).
Analytics Providers
bgbd uses web analytics tools to understand how players navigate bgbd.net and to improve platform performance. Analytics providers receive anonymised or pseudonymised technical data (page views, session duration, device type) and do not receive your name, contact details, or financial information.
04 Cookies & Tracking Technologies
bgbd uses cookies and similar tracking technologies (local storage, session storage, pixel tags) to operate the platform, remember your preferences, keep you logged in securely, and understand how the site is used. Cookies are small text files stored on your device when you visit bgbd.net. They do not contain your password or payment details.
Types of Cookies Used by bgbd
| Cookie Type | Purpose | Retention | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection | Session / 24 hours | No — platform will not function without these |
| Functional | Remembering your language preference, responsible gaming settings, and last-visited game category | 30 days | Yes — some features may be affected |
| Analytics | Measuring page traffic, identifying popular games, improving navigation | Up to 13 months | Yes — no impact on core functionality |
| Marketing | Tracking which promotional offers you have seen; measuring campaign effectiveness | Up to 30 days | Yes — you will still see bgbd offers but they may be less relevant |
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging in to your bgbd account. For detailed instructions on managing cookies in your specific browser (Chrome, Firefox, Samsung Internet, Opera Mini), refer to your browser's help documentation.
05 Data Retention
bgbd retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal obligations, or to resolve disputes. The following retention periods apply to the main categories of data held by bgbd:
- Account and identity data — Retained for the lifetime of your bgbd account plus a minimum of 5 years following account closure, in line with standard financial record-keeping and AML obligations.
- Transaction records (deposits, withdrawals, bet history) — Retained for a minimum of 5 years from the date of each transaction.
- Identity verification documents (NID scans, passport copies) — Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
- Customer support communications — Retained for 3 years from the date of the last interaction, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is resolved plus 2 years.
- Analytics and technical data — Retained in anonymised or aggregated form for up to 13 months from collection.
- Marketing consent records — Retained for the duration of your account plus 3 years, to demonstrate compliance with consent requirements.
When the applicable retention period expires, bgbd securely deletes or anonymises the relevant data. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes without further notice.
06 Your Privacy Rights
bgbd respects your rights over your personal data. You may exercise any of the following rights at any time by contacting bgbd's support team at [email protected] with the subject line "Privacy Rights Request". bgbd will respond to all verified rights requests within 30 days of receipt.
- Right of Access: You may request a copy of all personal data bgbd holds about you. bgbd will provide this in a structured, commonly used, machine-readable format (such as CSV or PDF).
- Right to Rectification: If any personal data bgbd holds about you is inaccurate or incomplete, you may request that it be corrected. Some corrections (such as a name change) may require documentary evidence.
- Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data. This right is not absolute — bgbd may be required to retain certain data to comply with AML, financial record-keeping, or dispute resolution obligations. bgbd will explain any limitations when responding to your request.
- Right to Restrict Processing: In certain circumstances (e.g., while accuracy of data is disputed), you may request that bgbd restrict the processing of your data to storage only.
- Right to Data Portability: You may request that bgbd transfer your account data to another service provider in a machine-readable format, where this is technically feasible.
- Right to Object: You may object to processing of your data based on bgbd's legitimate interests (such as direct marketing or profiling). bgbd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where bgbd processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
07 Data Security
bgbd takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction.
- 256-Bit SSL/TLS Encryption: All data transmitted between your browser or device and bgbd.net is encrypted using industry-standard 256-bit TLS. This includes your login credentials, payment data, and account activity. The padlock icon in your browser's address bar confirms an active encrypted connection.
- Encrypted Password Storage: bgbd never stores passwords in plain text. All passwords are hashed using a modern cryptographic algorithm with unique per-user salting. Even bgbd's internal technical staff cannot read your password.
- Two-Factor Authentication (2FA): bgbd strongly recommends enabling 2FA on your account. When enabled, a one-time code sent to your registered Bangladesh mobile number is required in addition to your password at each login.
- Access Controls: Access to personal data within bgbd's systems is restricted to staff members who require it to perform their job function. All internal access is logged and audited. Support staff can view account data needed to assist you but cannot view or modify your password or full payment credentials.
- Regular Security Audits: bgbd's platform and infrastructure undergo regular security assessments to identify and remediate vulnerabilities. Game software from providers such as Pragmatic Play, Evolution Gaming, and Spribe is independently certified for RNG integrity and security.
- Breach Response: In the event of a personal data breach that poses a risk to your rights, bgbd will notify affected players promptly via the email address on file, and take immediate remedial action to contain and mitigate the breach.
08 Policy Updates & Contact Information
bgbd reviews and updates this Privacy Policy periodically to reflect changes in data processing practices, regulatory requirements, or the services we offer. When material changes are made — meaning changes that meaningfully affect how we collect, use, or share your personal data — bgbd will notify registered players by email at least 7 days before the changes take effect. The updated policy will also be published at bgbd.net/privacy-policy with a revised "Last Updated" date.
For minor or clarificatory changes (such as correcting a typographical error, adding a new game provider under an existing data sharing category, or updating contact details), bgbd may update the policy without individual notification. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Continued use of the bgbd platform after the effective date of any change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with changes to the Privacy Policy, you should cease using the platform and contact bgbd to request account closure and data deletion where applicable.
Contact bgbd About Privacy
For all privacy-related enquiries, data rights requests, concerns about how your data is being processed, or to report a suspected data protection issue, please contact bgbd's support team using the details below. bgbd aims to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
- Email: [email protected] (subject line: "Privacy Enquiry" or "Privacy Rights Request")
- Live Chat: Available 24/7 via the bgbd.net platform — average response time under 5 minutes
- Response Time: Initial acknowledgement within 5 business days; full response within 30 calendar days for formal rights requests
- Operating Time Zone: Bangladesh Standard Time (BST, UTC+6)
How bgbd Keeps Your Data Safe
Every security measure and privacy control at bgbd is built around one principle: your personal data belongs to you. Here is how bgbd puts that principle into practice for every Bangladesh player.
Every connection between your device and bgbd.net is secured with 256-bit TLS encryption. Whether you are depositing via bKash, checking your bet history, or contacting support, your data travels over an encrypted channel that is computationally infeasible to intercept or decode.
Your bgbd password is never stored in a readable format. bgbd applies a modern cryptographic hashing algorithm with per-user salting, meaning your password cannot be recovered even in the hypothetical event of a data breach. This is industry-standard practice for protecting user credentials.
bgbd supports two-factor authentication (2FA) via your registered Bangladesh mobile number. With 2FA enabled, no one can access your bgbd account without both your password and a one-time code delivered to your phone — adding a critical second layer of protection for your account and funds.
Your personal data is accessible internally only to bgbd staff members who require it to serve you. All internal data access is role-based, logged, and regularly audited. Support agents can view your account to help you — they cannot view your password, PIN, or full payment credentials under any circumstances.
bgbd recognises and honours your full suite of privacy rights: access, rectification, erasure, portability, restriction, and objection. Submit a request to [email protected] and bgbd will acknowledge it within 5 business days and deliver a full response within 30 calendar days — no bureaucratic runaround.
bgbd does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data shared with game providers, payment processors, and verification services is limited strictly to what is necessary for those services to function — and all such partners are bound by data processing agreements.
Ready to Play with Confidence?
Now that you understand how bgbd protects your data, explore our full range of cricket betting markets, casino games, and exclusive bonus offers — all on a platform built with your privacy in mind.