Responsible Gaming
at bgbd

01 Our Commitment to Responsible Gaming

At bgbd, responsible gaming is not a compliance checkbox — it is a core value embedded in every part of how the platform operates. bgbd serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we take seriously the duty of care we owe to each of them. Our mission is to deliver the best cricket betting, live casino, and slots experience in Bangladesh while actively ensuring that experience remains healthy, voluntary, and within each player's means.

bgbd's responsible gaming framework is built on four pillars: prevention (18+ verification, reality checks), control (deposit limits, session limits, wager limits), intervention (time-out periods, cooling-off tools), and exit (full self-exclusion with account closure). Players have access to every one of these tools directly from their bgbd account dashboard, 24 hours a day, 7 days a week.

bgbd's support team is trained to recognise the early indicators of harmful gambling patterns. If a support agent identifies concerning behaviour during an interaction, they are empowered to proactively reach out to the player with information about available tools and external support organisations. This proactive approach sets bgbd apart from platforms that merely publish a responsible gaming page and move on.

02 18+ Age Restriction

bgbd is strictly an adults-only platform. You must be 18 years of age or older to open a bgbd account, make a deposit, place a bet, or participate in any game or promotion on bgbd.net. This requirement is absolute and applies to every player regardless of location within Bangladesh.

Age Verification Process

Every new bgbd account undergoes an age verification check. During registration, players are required to confirm their date of birth. Before a first withdrawal is processed, bgbd conducts a full Know Your Customer (KYC) check that includes verification of the player's Bangladesh National Identity Card (NID) or passport. Any account where the holder is found to be under 18 will be immediately suspended, all funds returned to the depositing payment method (bKash, Nagad, Rocket, or bank account), and the account permanently closed.

Protecting Minors

If you share a device with other household members — including children or teenagers — bgbd strongly recommends the following protective measures:

• Always log out of your bgbd account when you are not actively using it. Do not use the "remember me" or auto-login option on shared devices.
• Use a strong, unique password for your bgbd account that is not known to other household members.
• Enable Two-Factor Authentication (2FA) via your registered Bangladesh mobile number, so that no one else can log in even if they know your password.
• Use parental control software on shared computers, tablets, and smartphones to prevent access to gambling websites by minors. Trusted tools include Net Nanny, Kaspersky Safe Kids, and built-in iOS/Android Screen Time or Family Link features.
• If you suspect that a minor has accessed your bgbd account, contact bgbd support immediately via live chat or at [email protected].

03 Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit on your bgbd account. A deposit limit caps the total amount you can deposit into your bgbd account within a defined rolling period, regardless of whether you deposit via bKash, Nagad, Rocket, Upay, SureCash, or bank transfer.

Available Limit Periods

• Daily Deposit Limit — sets the maximum total you can deposit in any rolling 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit — sets the maximum total you can deposit in any rolling 7-day period.
• Monthly Deposit Limit — sets the maximum total you can deposit in any rolling 30-day calendar period.

How to Set a Deposit Limit

Log in to your bgbd account, navigate to Account Settings, and select the Responsible Gaming tab. Enter your preferred limit amount in BDT (Bangladeshi Taka) for the desired period and confirm. The limit takes effect immediately. There is no minimum limit value — even setting a modest limit of ৳500 per day can make a meaningful difference to how you manage your gambling budget.

Reducing vs. Increasing Limits

A reduction in your deposit limit takes effect immediately upon confirmation. An increase in your deposit limit is subject to a mandatory 7-day cooling-off period before it becomes active. This delay is intentional — it protects players from impulsive decisions made in the heat of the moment, such as chasing losses during a BPL match or a live casino session. During the cooling-off period you may cancel the increase request at any time, and the lower limit will remain in force.

04 Time-Out & Cooling-Off Periods

Sometimes you need a short break without permanently closing your account. bgbd's time-out feature allows you to temporarily suspend your account for a defined period, giving you space to step back, reflect, and return only when you feel ready and in control.

Available Time-Out Durations

• 24-Hour Time-Out — a single-day break, useful after a losing session or when you simply feel you have played enough for the day.
• 7-Day Time-Out — a one-week cooling-off period, recommended when you notice gambling is starting to interfere with daily responsibilities.
• 30-Day Time-Out — a one-month break, suitable for players who want a more extended pause to reassess their relationship with gambling.
• 90-Day Time-Out — a three-month break for players who feel they need a substantial period of distance from gambling.
• Custom Duration — contact bgbd support to arrange a time-out of any specific duration between 1 and 365 days.

What Happens During a Time-Out

During an active time-out, your bgbd account is suspended. You will not be able to log in, place bets, access casino games, make deposits, or participate in any promotions. Any pending withdrawals at the time of activation will continue to be processed normally. Your account data, betting history, and wallet balance are all preserved and will be accessible again when your time-out period expires.

During a time-out, bgbd will suppress all promotional communications to your registered email address and mobile number. You will not receive bonus offer emails, BPL season promotions, or any other marketing content while your account is suspended. This communication pause helps reduce temptation during the break period.

Reality Check Reminders

Separate from time-outs, bgbd also offers in-session reality check notifications. You can configure these from your account settings to display a pop-up reminder at regular intervals (every 30, 60, or 90 minutes) during an active gaming session. The reminder shows your current session duration and net result, prompting you to consider whether you wish to continue. Reality checks are a gentle but evidence-based tool for maintaining awareness during extended play.

05 Self-Exclusion

If you feel that gambling has become a serious problem — that you are unable to stop even when you want to, that it is affecting your finances, your work, or your relationships — self-exclusion is the most powerful tool available to you on bgbd. Self-exclusion closes your bgbd account for a minimum of 6 months, during which you will be completely blocked from accessing the platform in any form.

How to Self-Exclude

• Via Account Settings: Log in to your bgbd account, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. Select your preferred exclusion period (minimum 6 months, maximum 5 years, or permanent), confirm your identity, and submit. Exclusion takes effect within 24 hours.
• Via Live Chat: Contact bgbd's 24/7 live support team and request immediate self-exclusion. Provide your registered email address and date of birth for identity verification. The support agent will initiate the exclusion in real time during your chat session.
• Via Email: Send an email to [email protected] with the subject line "Self-Exclusion Request", including your full name, registered email address, and date of birth. bgbd will confirm and activate your exclusion within 24 hours of receiving the request.

What Self-Exclusion Covers

• Complete access block to bgbd.net across all devices (desktop, mobile browser, and any app)
• Immediate suppression of all marketing communications (email, SMS, push notifications)
• Prevention of new account creation using the same identity details (NID, mobile number, email address)
• Any account balance remaining at the time of exclusion will be returned to your registered payment method (bKash, Nagad, or bank account) within 5 business days

06 Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. It affects people of all backgrounds, income levels, and ages — from casual cricket punters in Dhaka to regular casino players in Chittagong. Recognising the warning signs early is the first step toward getting back in control.

The following behaviours may indicate that gambling is beginning to cause harm. If you recognise several of these signs in yourself or someone you know, please use the tools available on bgbd or seek outside support.

• Spending more money on gambling than you originally planned or can afford to lose
• Borrowing money, selling possessions, or using savings intended for essential expenses (rent, food, bills) to fund gambling
• Feeling restless, irritable, or anxious when not gambling, or when trying to cut down
• Returning to gamble after a loss with the goal of "winning back" what was lost (chasing losses)
• Lying to family members, friends, or employers about how much time or money you spend gambling
• Neglecting work, studies, family responsibilities, or personal health because of time spent gambling
• Gambling as a way to escape stress, anxiety, depression, or personal problems rather than for entertainment
• Repeated unsuccessful attempts to cut back or stop gambling despite a genuine desire to do so
• Feeling guilt, shame, or regret after gambling sessions but continuing to gamble regardless

07 Self-Assessment Checklist

The questions below are adapted from widely used responsible gambling screening tools. Answer each question honestly — no one sees your answers. If you answer "Yes" to three or more questions, bgbd encourages you to consider setting account limits, taking a time-out, or contacting bgbd support for a private, judgment-free conversation.

If you answered "Yes" to three or more of the above questions, please consider using bgbd's deposit limits, time-out, or self-exclusion tools as a first step. Reaching out to a support professional is also encouraged — early action is always more effective than waiting until the situation becomes severe.

08 Support & Resources

bgbd's responsible gaming team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Durga Puja, and all Bangladesh public holidays. You can reach bgbd support through any of the channels below. All conversations about responsible gaming are handled with complete confidentiality and without judgment.

Additional Guidance

In addition to bgbd's internal tools and support team, players who are concerned about their gambling habits are encouraged to speak with a trusted person in their life — a family member, a friend, or a religious or community leader. Open conversations about gambling problems are important and can help break the cycle of secretive, escalating behaviour that often accompanies problem gambling.

bgbd also recommends that players who feel their gambling has become unmanageable seek professional counselling. Many qualified counsellors in Dhaka, Chittagong, Sylhet, and other major Bangladesh cities offer confidential mental health support that covers addiction and behavioural health, including gambling-related concerns. A referral from a local GP or health centre is often the simplest starting point.